DW BUREAU / Chandigarh The CM window and Twitter handle which was launched by the Chief Minister of Haryana Manohar Lal at all district mini secretariat and sub-divisional level with the view to take up all grievances of the general public directly under his consideration is already outperforming. Now this system has proved to be helpful in resolving many disputes related to plots in cities like Gurugram. OSD to Chief Minister Bhupeshwar Dayal has been monitoring this arrangement in Chandigarh for the last several years. The greivances resolution system on CM window is immesely robust that complaints have been also resolved in the time frame of three and a half hours. Bhupeshwar Dayal said that it is our endeavour that as soon as the complaint is uploaded or after a tweet comes, the complainant should be satisfied in the shortest possible time. He said that Kanwar Singh of Khedki Daula, Gurugram complained that 96 houses in Sector 37 came in the NPR road for land acquisition for Dwarka Expressway but draw of only 47 houses were initiated, while there is a refusal to conduct the second draw for the rest of the houses and plots. Some people had gone to the High Court regarding this matter so that a settlement could be reached between both the parties. He said that though it took some time to settle the matter in the court but ultimately the matter was resolved. Plot number 776 of the complainant Kanwar Singh of Sector 37 was resolved and on September 20, 2021, the complainant had given his satisfaction in this matter. In the report sent by the Estate Officer-1 of Haryana Urban Development Authority to the Chief Minister's Office, it has also been informed that the matter has been completely resolved. According to Bhupeshwar Dayal, one complaint of Jataula village came through the CM window in which it was mentioned that, "For the project, the complainant had deposited an amount of Rs. 1,23,671 through NEFT but the flat did not come out in the draw, then the developers of MRG-World refused to return the amount for the last one year and the complainants were being harrassed due to regular visits. He said that as soon as the complaint was received in the Chief Minister's Office, cognizance was taken and keeping in mind the financial condition of the family, the developers were directed to return the amount deposited by the complainant along with interest. He said that the developers have sent this amount to the complainant account through cheque. (editor@dailyworld.in)